The company:

Based in the south of the Netherlands, our client is a leading player on the global market for design and delivery of complex automated material handling systems. The company is active in the markets for baggage handling systems at airports, automated logistics processes in distribution centers and sorting solutions in parcel and postal facilities. Our client, with 2000 employees, achieved an order intake of € 508.5 million in financial year 2011 (ending March 31st 2011). Interaction with the customer, a hands-on attitude of its people, entrepreneurship and a continuous investment in people and technology are the keys to its success.

Within the company, the Customer Services Department is responsible for the sales and execution of all after sales services. The clients goal is to improve the performance of our customers’ processes and their baggage handling systems every day by supplying the full range of services. The Maintenance and Operations teams support the customer 24/7. 250 service engineers work around the globe with our customers to secure their business daily.

Job Description:

The Services Operations Manager is responsible for the management, development and further professionalization of the international service organization with high customer satisfaction and within budget. The services business activities include full maintenance and operations services site based at the larger airports of the world, a global field service engineering network, spare parts, hotlines, maintenance visits, upgrades and business consultancy. Our client commits himself to world class performances, benchmarked against the best airports in the world with challenging SLA’s

Key responsibilities of the International Operations Manager Services are:

• Develop and implement a vision and strategy on the development of the international services operations organization matching the rapid growth of the services business
• Manage the customer satisfaction and profitability of all customer service contracts and activities
• Being a business partner and challenger for our customers and site based teams
• Manage the start up of new services contracts globally from scratch, from preventative maintenance contracts, up to full operations and maintenance services contracts site based
• Manage the global improvement program sharing the best practices world wide, creating a fast learning organization, supported by the corporate Customer Services Development team
• Building a global network of service engineers and maximize network efficiencies
• Advise the services sales organization with concepts and technical solutions

Requirements:

The candidate has a proven operations management track record in services business. Working within an international and multicultural environment is well known. The right candidate at least meets the following requirements:

• BA degree / University degree in Services Management
• 5 to 10 years experience in international Operations Management with technical systems
• Enterprising and global organisation builder
• Strong in building long-term customer relationships, from workfloor to management board
• A deep understanding of airport logistic processes, technology and the subject of operations and maintenance services
• Language skills: English, fluently in writing and speaking. Preferably: Russian, Arabic and/or Spanish
• Since this role has a global scope we expect that you are willing to travel Internationally approximately 40% of your time

Harry Nauta +31 (0)6 29 504030
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Nico Brokking +31 (0)6 21 253540
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